IndiGo Crisis Explained: Refunds, Cancellations, Flight Status And Government Action

IndiGo is currently facing a crisis that has led to significant disruptions in its flight operations. The airline has announced a 10% cut in its flight operations, which is expected to impact tourism-heavy regions in 2026, according to the CFO of Royal Orchid Hotels. This reduction in operations comes amid ongoing challenges that have affected the airline's ability to maintain stability in its network. In response to the crisis, IndiGo has mobilized all 65,000 of its employees to restore flight operations and ensure network stability. This effort aims to address the operational chaos that has been reported by passengers. A survey indicated that IndiGo flyers experienced a "bait & switch dark pattern" amid the flight disruptions last week, highlighting customer dissatisfaction and confusion during this period. The situation has raised concerns about the airline's ability to manage its operations effectively and maintain customer trust. As IndiGo works to stabilize its services, the impact of these operational changes on passengers and the broader travel industry remains to be seen. The airline's actions will be closely monitored as it navigates through this challenging period.