The Guardian • 12/14/2025 • Last cited 12/14/2025
The Department of Work and Pensions (DWP) requires significant management and cultural changes to regain public trust following a scandal that left many unpaid carers in debt, according to Prof Liz Sayce, who led an inquiry into the issue. The review highlighted that systemic failures within the DWP were responsible for carers incurring substantial overpayments, leading to severe consequences for some individuals, including mental health issues and potential criminal charges.
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